Jason Cross hits the nail on the head. It's not the hardware, it's not the software, it's not even the company. It's something else completely.

Bad apples (pun intended) can truly spoil the barrel.

I have to say, based on my own experiences and as a Mac user since the very first one came out (yes, that one) when I was a kid, I agree with Jason's points. Well-said and fairly-put.

Now you go read it. Someone needs to say these things, and Jason did. Good for him.