Web forums used to be useful. Then h4xZ0r teenagers found them, and the world changed (for the worse). Over at adminmod.org for example, about two years ago things in the support forums went to hell in a hand-basket - about the time goldzip came along (or a little thereafter). Forum flaming became an art for a short time, but as it is with most art-forms, it was quickly commoditized and thus cheapened.
But I digress...
Someone apparently picked up on this little-known and less-understood behavior over at the Steam forums, and having realized that a FAQ or sticky post won't get read by the people that need to read it, did what all good communicators do: Took it to their own medium and style.
**Introducing: **Posting and You
Pretty much hits the proverbial nail right on the head.
Member discussion: